Questions – Answers

Do you offer refunds?

Products are made to order, so all sales are final. However, if there are any issues, please contact the shop immediately so we can try to find a solution.

Do you ship outside of the United States?

We currently only offer shipping to the United States and Canada, but have plans to expand in the future. Please check back for updated shipping information.
When will I receive my print order?

Allow up to 8 business days for production. Once your product has shipped, you’ll receive an email with your shipping information. Shipping can take up to 8 business days. You may experience delays due to COVID-19.

Can you explain aspect ratio?

Aspect ratio is the term used to describe the dimensions of an image by comparing the width to the height. Here are a few common ratios for common frame sizes.

  • 3:4 = 3 x 4, 6 x 8, 9 x 12, 12 x 16, 18 x 24, 30 x 40, 36 x 48

  • 5:7 = 5 x 7, 10 x 14, 20 x 28,

  • 4:5 = 8 x 10, 16 x 20, 24 x 30 

  • 11 to 14 = 11 x 14, 22 x 28  ( Use file 4_5Ratio for this.)

  • 1 to 1 = 6 x 6, 12 x 12 

  • 2:3 = 2 x 3. 6 x 9, 12 x 18, 16 x 24, 20 x 30, 24 x 36 

Can I order a custom size?

Yes we can. Please send a message and we will setup a custom order for you.

How large can I print my digital file?

The sizes listed on the product page are what we recommend for the highest print quality. If you wish to make it larger than the biggest size listed, you may experience quality loss. We will not enlarge digital files.