Questions & Answers
Welcome to Vintage Supply. Here are a few tips and tricks to get you started.
What products do you offer?
Fine Art Prints
Masonite is a mounting surface provides a heavy duty and long lasting backing to your fine art print. It's 1/8" thick and allows you to display your art with or without a frame. Mounting your work on masonite is a great option if you have a frame that doesn't have a back. *Available on select artwork and in sizes 8x10, 11x14, 16x20 and 20x30.
Gallery Wraps are 1½" and featured high quality, fine art canvas. Each one is hand-constructed. The artwork will be laminated with a matte finish to protect from scuffs, scratches, cracking, and UV light.
Where do I print my digital image?
If you don’t have a printer in mind, considering purchasing our fine art prints. We print on a smooth matte 100% cotton hot press paper. This paper makes the artwork come to life and is unlike any paper you will find at a standard print shop.
Other Printing Options
Once you purchase the artwork and download it to your computer, upload it to the printer of your choice. Keep in mind each printer is different, and depending on the paper you choose, the color and finish will vary. We always recommend printing on matte paper when possible. Due to the nature of the artwork, printing large scale may vary.
Where is my download?
You will receive your download immediately after your payment is processed. If you do not receive your download, please contact the shop at firstname.lastname@example.org.
How long will my digital download be available?
You have 30 days to save the file to your phone or computer. We recommend saving it to a cloud service for easy access.
Where do you recommend I frame my print?
A few shops we love are Hobby Lobby, Michael’s, Target, West Elm, thrift stores, or antique shops.
Do you offer refunds?
Printed products are made to order, so all sales are final. However, if there are any issues, please contact the shop immediately so we can try to find a solution.
Do you ship outside of the US?
Can you explain aspect ratios?
Aspect ratio is the term used to describe the dimensions of an image by comparing the width to the height. Here are a few common ratios for common frame sizes.
3:4 = 3 x 4, 6 x 8, 9 x 12, 12 x 16, 18 x 24, 30 x 40, 36 x 48
5:7 = 5 x 7, 10 x 14, 20 x 28,
4:5 = 8 x 10, 16 x 20, 24 x 30
11 to 14 = 11 x 14, 22 x 28 ( Use file 4_5Ratio for this.)
1 to 1 = 6 x 6, 12 x 12
2:3 = 2 x 3. 6 x 9, 12 x 18, 16 x 24, 20 x 30, 24 x 36
Can you print custom sizes?
Yes we can. Please send a message and we will setup a custom order for you.
What is the largest I can print a digital file?
The sizes listed on the product page are what we recommend for the highest print quality. If you wish to make it larger than the biggest size listed, you may experience quality loss. We will not enlarge digital files.