FAQs

Where do I print my digital image?

If you don’t have a printer in mind, considering purchasing our fine art prints. We print on a smooth matte 100% cotton hot press paper. This paper makes the artwork come to life and is unlike any paper you will find at a standard print shop.

Other Printing Options

Once you purchase the artwork and download it to your computer, upload it to the printer of your choice. Keep in mind each printer is different, and depending on the paper you choose, the color and finish will vary. We always recommend printing on matte paper when possible. Due to the nature of the artwork, printing large scale may vary.

Where is my download?

You will receive your download immediately after your payment is processed. If you do not receive your download, please contact the shop at info@shopvintagesupply.com.

Where do you recommend I frame my print?

A few shops we love are Hobby Lobby, Michael’s, Target, West Elm, thrift stores, or antique shops.

Do you offer refunds?

If you’re unhappy about a purchase, please contact us at info@shopvintagesupply.com so we can discuss how we can make things right. We do not offer refunds.

Do you ship outside of the US?

We currently only offer shipping to the United States and Canada, but have plans to expand in the future. Please check back for updated shipping information.

When will I receive my print order?

Production takes 5-8 business days and your order will ship from the printer as soon as it’s ready. You’ll receive a shipping confirmation email with tracking information once it has shipped. You may experience delays due to COVID 19.

Can you explain aspect ratios?

Aspect ratio is the term used to describe the dimensions of an image by comparing the width to the height. Here are a few common ratios for common frame sizes.

  • 3:4 = 3 x 4, 6 x 8, 9 x 12, 12 x 16, 18 x 24, 30 x 40, 36 x 48 

  • 5:7 = 5 x 7, 10 x 14, 20 x 28,

  • 4:5 = 8 x 10, 16 x 20, 24 x 30 

  • 11 to 14 = 11 x 14, 22 x 28  ( Use file 4_5Ratio for this.)

  • 1 to 1 = 6 x 6, 12 x 12 

  • 2:3 = 2 x 3. 6 x 9, 12 x 18, 16 x 24, 20 x 30, 24 x 36